0844 848 5692
Quantity 0 pcs
Shipping £0,00
Total £0,00

Customer service

How to order! 

You can browse the full catalogue, place your order and find out the availability of your items. You will also find product instructions & be able to sign up for our newsletter with special offers & new products.

To shop in our online shop, simply click the “Add to basket” buttons. Your items will go into the shopping basket, which is shown in the top right corner of the online shop. To complete your purchase, click on the “Go to checkout” button. You can also order using the “order direct” function at checkout. This is an electronic order form where you enter the item number and quantity.

If you have received an offer code, enter this at Checkout. Once a purchase has been made, an order confirmation will be sent to your e-mail address.

Ordering outside UK?
Please read about Export Orders under Customer service/Terms and Conditions before entering your order.

By phone

Call our Customer Service on 0844 848 5692 and place your order. We are open Weekdays 8 AM - 4.30 PM.

By post

Use our order form with the prepaid  FREEPOST address. You can also use your own ordering procedure and print on the envelope.

Panduro Hobby Ltd
Customer Service
SE-205 15 Malmö

By e-mail


How to pay!

You can pay by credit card. We accept Visa and MasterCard. Make sure you have all your details ready or filled in.

Your delivery!

Your order will be sent from our central warehouse in Sweden direct to your door. Delivery time is 6-9 working days.

We want you to have a positive shopping experience with Panduro Hobby, so don't hesitate to contact us if you need any help or want to give us feedback.

At your Service!

Information about complaints

You may submit complaints, regarding a product purchased from us, to the European Commission’s online portal. This is especially important if you reside in another EU country. Complaints may be submitted here - http://ec.europa.eu/odr. When submitting your complaint, you should supply our e-mail address: customerservice@panduro.se 



Order directly

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