How long is delivery?

We will always endeavour to supply you as quickly as possible. In practice delivery time from receipt of order to your door is generally 6-9 working days based on our standard delivery.

How much is postage & packing?

P&p is charged at £4.95.

I can’t find products that I know you have.

You can use the search function. Enter one or more search words in the search field and click on the Search button.
You can also search in the digital catalogue, which can be accessed via the “Browse catalogue” link in the page header. This has a field for searching. Once you have found the item in the catalogue, click on the pink item number to link direct to the product in the online shop.

I want some tips for different crafts.

Click on the header “Get inspiration” and then choose an activity or occasion from the left-hand menu.
If a product is used in an inspiration article or blog, you will find a link on the product page.

I want to be able to shop online. How do I register as a web customer?

Click on “Log in” in the top right corner of the web page. Then click on the “Create an account” link and enter your details. Complete your registration by clicking on “Create account”. Once registration is complete, you will receive a confirmation and can start shopping immediately.
We look forward to welcoming you as a customer.
 

How do I know when a Sold Out item is coming back into stock?

Items marked Sold Out have been discontinued from the range. Though unavailable, they remain visible online for some time afterwards but are then removed completely.

Items marked Temporarily Out of Stock have been removed from the range due to quality control reasons and will return once this is resolved. 

Items marked Not in Stock will be available as soon as new stock arrives. You can get up-to-date stock information on a product by calling Customer Services on customerservice@pandurohobby.co.uk

I wish to return some items

Contact customer services on customerservice@pandurohobby.co.uk or 0844 848 5692 and we’ll be happy to help.   

I wish to become a Trade Customer

Please email customerservice@pandurohobby.co.uk to receive wholesale details. 

Are the colours in the photographs reliable?

There are many factors which determine whether a product’s colour is true to life or not. We calibrate the picture to ensure as close as possible colour matching. However, your own screen and its settings can change the way the picture appears on your computer. 

Why do the website pages take so long to load?

We show pictures for every product, so loading can sometimes be slow. We recommend a broadband connection for best results. If you have a quick connection but are still experiencing delays, it may be due to high demand. We have a reliable server and do everything we can to keep the online shop running smoothly and quickly. Nevertheless, at busy times which thousands of users online, there may be times when the shop feels a bit ’overcrowded’.